Operations Manager

NAC Niseko

Job Description

To help maintain and grow the success of NAC’s adventure tours, activities and races, we’re seeking an experienced operations manager to oversee daily activities.

The Operations Manager is a key leadership position with a critical role in the fulfillment of NAC's brand promise of delivering high-quality experiences. The Operations Manager is responsible for overseeing the guide and instructor team and also managing the day to functions of the operation.



  • 品質保証と安全性のプロトコルの開発、実施、維持。(サービスの質向上、スタッフ管理、リスクマネージメント?)[1]
  • (NACの企業理念を理解し、ブランド目標を達成するための行動をする?)
  • 常に目標を意識し計画的な手順を実行する。
  • 強い経営意識を持って業務を効率的に管理する。
  • 追加イベント等の計画と実行のリーダーとなること。
  • 新規ガイド・インストラクターの雇用、及びそれに付随する一切の人事業務。
  • NACの他部門との連携を図り、日々の業務を円滑に遂行する。
  • ガイド、インストラクターのスケジュール管理。
  • 日本語と英語でのコミュニケーションが可能であること。


  • Develop, implement, and maintain quality assurance and safety protocols
  • Maintain a keen awareness of how the brand is being represented and demonstrate a relentless pursuit of meeting the brand promise
  • Execution of processes and procedures to ensure consistency with objectives
  • Manage an efficient operation with a strong fiscal awareness to continuously ensure the proper execution of resources
  • Be a key leader in the planning and execution of any additional programming.
  • Recruitment of new guiding and instructing staff, and everythingthat would pertain to that
  • Relate to other departments of NAC to ensure smooth daily operations
  • Daily scheduling for guide and instructor staff.
  • Comfortable communicating in Japanese and English


  • Relentless pursuit to create and maintain a culture of safety and fun within the organization
  • Lead, motivate, and support a large team within a demanding environment
  • Create, monitor, and execute training programs for incoming guides as well as continuing education programs for existing guides
  • Maintain constant communication with management and staff to ensure proper operations of the department
  • Create and utilize key tools and metrics to measure team results and hold the team accountable to established goals and objectives
  • Flexibility to work evenings, weekends, holidays, and during other NAC events as needed

Physical Demands

The Operation Manager is at times a physical job. An applicant should be confident in their own physical ability.

Preferred Qualifications

  • Prior experience working in the outdoor industry
  • Able to communicate clearly and effectively
  • Organized, enthusiastic, and flexible
  • Wilderness Medicine or First Aid/CPR certifications
  • Degree in Operations Management, Recreation Management, or another related field
  • 5+ years of relevant management experience in operations


Ross Findlay
[email protected]