NAC coronavirus countermeasures

It is an initiative of each facility against the new coronavirus. Please read before use.

NAC Center

We regularly disinfect items that multiple customers regularly use such as ballpoint pens, counter tables, doorknobs, and gears, as well as inside the shuttle buses and vans.

Alcohol for hand disinfection is also installed by the entrance as we require everyone to use it upon entering the premises.

Activity participants

Reminders:

  • Please check your temperature before leaving your house or accommodation.
  • If you have a fever of 37.5 degrees or higher, or if you have cough, please refrain from participating in the activity.
  • NAC has the right to decline the customer's participation depending on the current symptom.

Payment Procedure:

In order to maintain social distancing, please follow the rules below:

① Customers arriving by car

1 person per group should go to the front desk to get a copy of the consent form which should be filled up inside your private vehicle. Once forms are signed, submit to the front desk and pay.

Please provide us with your car plate number.

Change your clothes before your start time.

②Customers commuting via public transport or by shuttle / will just be dropped off

Upon arrival at the centre, please ensure safe distance amongst each other. One representative per group can approach the counter to submit consent form/s and payment.

Please change your clothes before the activity starts and wait by your car.

* To avoid crowding, please download and fill up the consent form in advance and bring it on the day of your activity. Those under the age of 18 need parental consent. If the parent/guardian is not participating, please include their signature.

Rafting Tour groups

Instead of gathering the groups together, we will be dividing your group to avoid crowds. You will then wear the sanitized equipment handed to you (vests and helmets) and then start. Only 1 representative per group will be on the terrace while the others will be on standby. We will be dividing the group to avoid crowding of the area.

It will take slightly longer to prepare before we start with the rafting but we appreciate your cooperation and understanding during this pandemic.

For those that comes to the centre via commute, your designated guide will meet you at the terrace. Please be aware of your valuables and equipment. For those that arrived in their private vehicles, your guides will move you to your designated bus.

The guides will have their noses covered with a bandana or a face mask to avoid contamination. They might not hear as well so please be patient.

Bus Trip:

It takes about 20 minutes from the center to the start point of the river, and about 15 minutes on the way back from the main point to the center. Please take a seat as far apart from each other as possible.

Please keep conversations in the vehicle to a minimum.

Open some windows of the bus for ventilation, hence, it will be quite chilly.

Rafting Proper:

If possible, avoid paddle watering between boats to avoid contact with anyone other than each group.

Please refrain from deliberately jumping in the water from the two points in order to reduce contacts and maintaining body temperature on the way back.

JoJo's Restaurant

Staff Countermeasures:

  • Masks worn at all times
  • Tables and chairs are disinfected daily before opening, every after bussing and after closing
  • Kitchen staff are required to wear gloves
  • Water containers are sterilized at least twice a day
  • Dusters are sterilized at least twice a day
  • Alcohol disinfectant sprays are available at the entrance for customer use
  • Number of tables are reduced to enhance social distancing

Lunch packs & take outs:

You can enjoy lunch at the 2nd floor restaurant before and/or after rafting. We have reduced the number of tables to keep the distance between each seat. We also open windows frequently for better ventilation. We apologize for the inconvenience, but we would appreciate your understanding.

Alternatively, we will be providing take out options. When you make a rafting reservation, please inform us of the number of takeouts and/or delivery before the activity.

The restaurant will be open from 09:00 to 21:00.

We apologize for any inconvenience as we are going through disinfecting other tools and/or maintaining social distancing during operations.

Thank you for your cooperation.

NAC Sapporo

  • Alcohol sprays are available by the front desk free for all customers as well as passersby.
  • Those who have a fever of at least 37.5 degrees celsius or higher are refrained from entering the premises.
  • Liquid chalk is the preferred use for climbing. It is also available at the shop for purchase.
  • Face masks are required to be worn at all times. The shop can deny entry if necessary.
  • Proper ventilation is a necessity. We regularly do this to ensure health and safety of our customers. Windows are left wide open so some days it might be cold inside so please bring a jacket just in case.
  • To ensure social distancing, we will only provide 25 rope areas for only approx 50 people and only 10 customers in the bouldering area.
  • We will not have a time limit for our customers but we will be guiding you in order.
  • All rental items are disinfected with alcohol every after use.
  • Lockers, fitting room and rest space seats are sterilized at least 3-4 times a day.
  • When using the locker room, we only allow a maximum of 5 people inside at a time.
  • Please bring your own hand towel.
  • Please refrain from bringing food and drinks inside the premises.
  • Drinks and snacks are available at the cafe.
  • The staff will be wearing face masks at all times.
  • Vinyl sheets by the front desk is mandatory.
  • Please ensure you throw your own garbage in the respective bins.

Adventure Park

Reservation procedure:

  • Number of reservations are limited per day to avoid congestion. We usually accept 20 people every 30mins but now we have trimmed it down to 10 people every 30mins.
  • For reservations of more than 11 people, you may contact us via phone or email to inquire.

Walk-ins:

Reminders:

  • Please check your temperature before leaving your house or accommodation.
  • If you have a fever of 37.5 degrees or higher, or if you have cough, please refrain from participating in the activity.
  • NAC has the right to decline the customer's participation depending on the current symptom.

Reception procedure

  1. Consent forms are available by the veranda. One representative per group can get the forms and fill it out within the premises to ensure social distancing from other customers.
  2. Masks are mandatory. Those who are not wearing masks will not be allowed to participate. Masks are available for sale at the reception desk for ¥600 each.
  3. Gloves are required. They are also available at the reception for ¥200 each pair.
  4. One representative can go inside the reception area to submit the consent form and to pay.
  5. Please store your valuables / luggage in the designated locker areas.
  6. Alcohol disinfectants are available at the park. Please wash your hands before and after the activity.

Equipment & Lecture:

  • Please ensure social distancing of at least 2m apart.
  • Our staff are required to wear a mask or a face shield so it might be hard for you to hear them or see their facial expressions so please be patient.
  • You are free to raise your hand should you have questions or concerns and the staff will approach you.

Activity proper:

  • Refrain from sharing the same platform with other groups.
  • Should you be feeling unwell, please do not force yourself and contact the staff immediately.

Post-activity:

  • All equipment such as the helmets and harnesses are disinfected every after use. There are designated areas for the used helmets and harnesses inside the hut.
  • Customers who will not be needing or using their gloves or masks after the activity should dispose of them in the designated trash bin.

We appreciate your understanding, cooperation and patience.

We are looking forward to seeing you soon!