URGENT NOTICE: Niseko Rafting during Golden Week
Reminders for health check:
- Please check your body temperature before leaving your home or accommodation.
- Refrain from participating if you have a 37.5 degrees celsius fever or higher, or if you have cough.
Please note that depending on your current symptom, we reserve the right to decline your entry in our premises.
Staring today until May 6, 2020, we will not charge any cancellation fees.
In order to maintain social distancing, please follow the rules below:
① Customers arriving by car
1 person per group should go to the front desk to get a copy of the consent form which should be filled up inside your private vehicle. Once forms are signed, submit to the front desk and pay.
Please provide us with your car plate number.
Change your clothes before your start time.
②Customers commuting via public transport or by shuttle / will just be dropped off
Upon arrival at the centre, please ensure safe distance amongst each other. One representative per group can approach the counter to submit consent form/s and payment.
Please change your clothes before the activity starts and wait out on the terrace.
Rafting tour groups
Instead of gathering the groups together, we will be dividing your group to avoid crowds. You will then wear the sanitized equipment handed to you (vests and helmets) and then start.
It will take slightly longer to prepare before we start with the rafting but we appreciate your cooperation and understanding during this pandemic.
For those that comes to the centre via commute, your designated guide will meet you at the terrace. Please be aware of your valuables and equipment. For those that arrived in their private vehicles, your guides will move you to your designated bus.
The guides will have their noses covered with a bandana or a face mask to avoid contamination. They might not hear as well so please be patient.
It takes about 10 minutes from the center to the start point of the river, and about 20 minutes on the way back from the main point to the center. Please take a seat as far apart from each other as possible.
Please keep conversations in the vehicle to a minimum.
Open some windows of the bus for ventilation, hence, it will be quite chilly.
If possible, avoid paddle watering between boats to avoid contact with anyone other than each group.
Please refrain from deliberately jumping in the water from the two points in order to reduce contacts and maintaining body temperature on the way back.
JoJo's restaurant and lunch packs
You can enjoy lunch at the 2nd floor restaurant before and/or after rafting. We have reduced the number of tables to keep the distance between each seat. We also open windows frequently for better ventilation. We apologize for the inconvenience, but we would appreciate your understanding.
Alternatively,, we will be providing take out options. When you make a rafting reservation, please inform us of the number of takeouts and/or delivery before the activity.
The restaurant will be open from 11:00 to 18:00 until prior notice.
We apologize for any inconvenience as we are going through disinfecting other tools and/or maintaining social distancing during operations.
Thank you for your cooperation.